NOVA ESP
Support Center
Official Helpdesk
Telegram: @NovaEsp_Helpdesk
@NovaEsp_Helpdesk
FAST REPLIES
OFFICIAL ONLY
NO MIDDLEMEN
Hours: 10:00–22:00 IST (Mon–Sun). Target reply: a few hours;
complex cases up to 24h.
Open a Ticket — Send This
Order ID + payment screenshot (mask card digits).
Issue details (what you tried, exact error text).
Device (Android/iOS/PC), OS, network (Wi-Fi/4G), time of
issue.
Template: “Order #NE-12345 | Redmi Note 12, Android 14 | Jio 4G | Error:
license check failed at login.”
Quick Troubleshooting
1
Reboot device, clear app cache/data.
2
Switch network (Wi-Fi/4G), disable VPN/Firewall.
3
Re-download latest build; verify hash if provided.
4
Follow pinned steps in NovaEspSetup.
Priority Levels
P1 • Payment taken, no access — top priority, unlock or refund via escrow.
P2 • App blocked / critical bug — hot patch & follow-up.
P3 • General help — answer + guide links.
P2 • App blocked / critical bug — hot patch & follow-up.
P3 • General help — answer + guide links.
Anti-Scam Checks
Only trust: @NovaEsp_Helpdesk, Main Channel, Setup.
Never pay personal UPI/DMs outside these links. Verify handle carefully (watch for dots/typos).
Never pay personal UPI/DMs outside these links. Verify handle carefully (watch for dots/typos).
FAQs
How fast do you reply?
Usually within a few hours; complex cases may take up to 24h.
I paid but didn’t receive access
Share Order ID + payment screenshot at @NovaEsp_Helpdesk. We verify logs and
unlock or refund via escrow.
Setup help?
Follow pinned steps in NovaEspSetup. If stuck, DM the helpdesk.
Refunds & disputes
Read Refunds & Escrow for eligibility and timelines. Always open
a support ticket first.
Still Stuck?
DM @NovaEsp_Helpdesk with all details. If not resolved in 24h, reply “ESCALATE” in the same chat
to move it to a senior agent.