NOVA ESP
Refunds & Escrow
Overview
This page explains how refunds work on NOVA ESP and how our escrow protects buyers and sellers during account
or digital item trades.
Last updated: —
Refund Policy
| Case | Eligibility |
|---|---|
| Duplicate payment | Refund eligible after verification |
| Payment taken, no access delivered | Escrow releases refund to buyer |
| Technical issue from our side | We attempt fix; if unresolved, refund |
| Change of mind / misuse / violation | Not eligible |
| Consumables / one-time keys revealed | Not eligible |
Refunds go back to the original payment method where supported by the gateway;
otherwise issued as store credit.
How to Request a Refund
Open a ticket in Support within 48 hours of
purchase and include Order ID, payment screenshot, and issue details.
Our team verifies delivery logs, device checks, and gateway status.
If eligible, refund is initiated; you’ll receive confirmation by email/Telegram.
Typical processing: 1–7 business days after approval (gateway dependent).
Escrow Flow
1. Buyer pays → funds held in escrow
2. Seller delivers account/item
3. Buyer confirms receipt
4. Funds released to seller
If a dispute is opened, escrow remains on hold while we review evidence from both
sides.
Disputes & Chargebacks
Open a dispute from your Profile order history within the
protection window. Filing chargebacks without contacting support may delay resolution and could lead to
account restrictions.
Timelines
| Action | Window |
|---|---|
| Refund request | Within 48 hours of purchase |
| Dispute open | Within 7 days of delivery |
| Escrow hold (typical) | Up to 7 days or until buyer confirms |
Non-Refundable Items
Revealed license keys, fully delivered digital goods, bans due to user misuse/violations,
and promotional bonuses are not refundable.
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